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Call Center & Helpdesk

Efficient, 24/7 Customer Service

Without reliable customer service it is difficult to keep your customers happy. Our call center takes care of the job – we give your clients’ remote support 24/7 in 3 different levels:

 

  1. Identify your customer issues at the charging station
  2. We respond to your customer needs by solving the issue remotely
  3. If it is not possible to remotely address the issues, we will send a qualified technician to the specific charging station location

Hellonext also provides reporting on your customers’ calls and messages.

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Let us guide you towards a greener future.

We offer equipment, integrated solutions, and services for electromobility and hydrogen refuelling. Get in touch today to share your challenges.

From larger to smaller projects, our experienced team will provide all the guidance for your project success.

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    We take great pride in everything that we do, control over products allows us to ensure our customers receive the best quality service.










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